Return & Refund Policy

Returns & Cancellations – Custom Made Orders

At Margalit Rings, each piece of jewellery is meticulously handcrafted to order, custom-made exclusively for you. 

Oce your order has been placed and production has begun, we are not able to offer cancellations, refunds, or exchanges unless the item is faulty or not as described.

We encourage all customers to carefully review their order details before purchasing.

Faulty or Incorrect Items

If you believe your item is faulty, damaged, or not as described, please contact us within 7 days of receiving your order with clear photographs and a description of the issue. We will be happy to resolve the matter which may include a repair, replacement, or refund.

Shipping & Customs

Please ensure someone is available to receive your parcel at the shipping address provided. If an order is returned to us due to refused delivery, unpaid customs duties, or failure to respond to DHL/customs correspondence, we are not responsible for the item or for issuing a refund.

Need a Different Size?

We’re happy to offer one complimentary resizing on most of our rings. If you need an adjustment, please contact us within 14 days of receiving your order and we’ll guide you through the process.

Please note that resizing may not be possible for certain designs, but we’ll always do our best to accommodate your request.

To start a return, you can contact us at love@margalitrings.com. Please note that returns will need to be sent to our dispatch address in London, UK.

You can always contact us for any return question at love@margalitrings.com. 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

 We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at love@margalitrings.com.

Undelivered Items

If your order is delayed or returned due to missing or incomplete customs paperwork, it is the responsibility of the recipient to provide the necessary documents requested by customs authorities. Failure to submit the required paperwork may result in your package being held at customs or marked as undeliverable.

Please be aware that Margalit Rings is not responsible for any delays or undelivered items resulting from incomplete or missing customs documentation. As these items are often not returned to us, we are unable to issue refunds for orders affected by this situation.

To prevent such issues, we encourage you to stay in contact with the customs office or delivery service to ensure all necessary paperwork is completed promptly.